Guarantee-header Cloud 9 Guarantee

1  Your dream is our priority

We want your home to be uniquely yours in every way. From the first stages of design to any changes you would like to make during the build process, we will ensure you are in control. Our commitment is for you to be 100% happy with your home.


2  Communication is paramount – 24/7 Builder TREND

Have you ever been frustrated by reparation costs from mistakes made that could have been prevented with a little communication. We understand the importance of communication between all parties involved while building your home. We commit 100% to instigate meetings and maintain communication with you when required throughout the building process. You will have access to our unique cloud based system Builder Trend that lets you keep track of your project at the click of a button, enabling easy communication with the Cloud 9 Homes team 24/7.


3 Built to Budget

Know anybody who received a nasty surprise on their  final settlement due before handover?

With a Certified Builders Full Build building contract you will know exactly what your investment will be.

You are welcome to make changes during the build of your home. These changes will be treated as variations to the contract. Variations will be costed for your approval and invoiced for payment before any such works shall commence. This means payments are made while detail is fresh in everybody’s minds, no nasty surprises on hand over day and your final payment remains unchanged as per your building contract payment schedule.


4 Timeliness

With sixteen years of project management experience we guarantee to start and finish your home on time.

You will be kept well informed with an up to date job schedule of works as we proceed through the building programme. Cloud 9 Homes staff are professional and only the highest quality tradesmen are employed.


5 Quality Assurance

It’s in our name and is a strong driving force of our work.  We are so dedicated to giving your home the best finish we use a 209 point Quality Assurance Check List to make sure every part of your project meets our highest standards.


6 Halo 10 Year Residential Guarantee

New Zealand Certified Builders have partnered with one of the largest insurance underwriters in the world, Lloyd’s of London, to bring you Halo – the most comprehensive 10 year residential building guarantee on the market.

The guarantee gives the new homeowner additional reassurance and belief in the quality of the workmanship provided by their Certified Builder.

    Loss of Deposit – not exceeding twenty per cent (20%) of the Contract Price, or $50,000, whichever is the less

    Non completion of the dwelling – not exceeding twenty per cent (20%) of the Contract Price, or $100,000, whichever is the less

    Structural Defects for 7 or 10 Years

    Non-Structural Defects for 2 Years

    Alternative Accommodation


7  Experienced Licensed Building Practitioners

With over 20 years experience in the building industry, Cloud 9 Homes staff are professional with only high level trade specialists employed.


8  Professionally cleaned on completion

On completion, all of our renovations and new build projects receive a professional clean from our cleaning partners so your home is left clean, tidy and looking immaculate.


9  Free Gift with Information Pack

At the end of the project, you will receive a completion book containing all the information about the products and subcontractors involved in your project along with all the guarantees and producer statements for your home. Along with this, we will throw in a mystery gift as our way of saying thank you.

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